An unconscious woman, a robbery in progress, cars racing on the interstate: All of these incidents led people to call Houston’s 911 system, but not for long. These were among thousands of calls that were cut short by an operator who Harris County prosecutors said simply hung up on the callers.
That former operator is Crenshanda Williams, who has been sentenced to 10 days in jail and 18 months of probation on two counts of interfering with an emergency telephone call. “Ain’t nobody got time for this. For real,” Williams was recorded saying after ending a call in which a security guard had tried to report two cars driving at high speeds on Interstate 45 South, according to a 2016 report from local KPRC TV.Williams worked at the Houston Emergency Center for about a year and a half before she was fired in 2016. Her supervisors had realized Williams was responsible for cutting off emergency calls after just a few seconds, often forcing callers to try again — and to wonder why they couldn’t get help. At the time, Williams reportedly told police that she simply didn’t want to talk to anyone. Her attorney recently said, “She was going through a hard time in her life.” Prosecutors said the abnormally short 911 calls happened “thousands” of times on Williams’ watch.